DIGITAL DIFFERENTIATION

Summary: Why other initiatives are prioritized higher than CX when the rubber meets the road in many companies.

2 Minute Video

Past nterviews

Therese Fessenden NN/g, Microsoft

Brittni BoweringSPRINT Facilitator, AJ&Smart

Fabricio TeixeiraWork & Co, UX Collective

Jake KnappSprint, GV, Microsoft

Radhika DuttRadical Product Thinking

John ZeratskySPRINT, Make Time

Tobias van SchneiderSemplice, Spotify

Jeff GothelfLean UX Author

Taylor PalmerUX Tools, Neighbor

Daniel BurkaResolve to Save Lives, GV

Carie DavisYour Ideas are Terrible, Coca-Cola

Sean AmmiratiDirector, Corporate Startup Lab at Carnegie Mellon

Justin KimePrioritzing Customer Experience

Jason FriedClustering Requests to Produce Themes

Jon ArnoldThe most meaningful 2 1/2 things in the designer/developer relationship

Gavin GregoryBringing developers into the design process early creates alignment

Aaron LerchWhy designers and developers need to invest in being equal partners

Alex BillingsleyHow to get designers and developers on the same page

Kenn Pascasio Having a shared understanding of the user

Jen BurkusGetting and Keeping Good People

Adam YaleThe outlook for product design in a remote world

Jason FriedWhy people leave and why that's ok